Primary Number: 877-554-4625
Availability: 24/7
Receives calls from physicians and other health care providers regarding smallpox vaccine and adverse events from the vaccine. In coming months provides information on smallpox, other biologic threats, and chemical and nuclear threats. Triages calls of potential adverse events, routes calls to CDC Clinical Consulting Team. Submits requests for VIG/Cidofovir and completes VAERS forms. States may use the Clinician Information Line in lieu of establishing a similar line.
Calls from military vaccines will be routed to Military Medical Support Office (888-647-6676). Calls from clinicians inquiring about VIG to treat an adverse event in the community for whom DoD, not CDC, is responsible, will be referred to 301-619-2257 or 888-USA-RIID.
Phone Number: 800-822-7967
Availability: M-F: 8:00 a.m. - 6:00 p.m., EST
Receives inquiries from States and public and private health care providers reporting adverse reactions from all US licensed vaccines. Routes smallpox vaccination calls whenever appropriate to Clinician Information Line and/or the CDC Clinical Consulting Team.
Phone Number: 800-822-7967
Availability: M-F: 8:00 a.m. - 6:00 p.m., EST
Receives calls from all sources on public health issues. Answers inquiries and refers to appropriate CDC offices.
Phone Number: 877-554-4625 (Clinician Information Line)
Availability: 24/7
Provides clinical consultation to the Clinician Information Line and State Adverse Events Coordinators for reports of suspicious reactions to smallpox vaccine. Makes determination of need for VIG/Cidofovir and refers such calls to other CDC Clinicians for arrangements to ship VIG/Cidofovir to treating physicians.
